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Glyph's Client Portal

Instructions to Our Client Portal

Our Translation Management System has a client portal that offers a secure, reliable and fast way to manage projects. Through the client portal, you can request, approve or reject quotes, upload source materials, retrieve end products, manage invoices, and generate reports.

Getting Started

Most of the time, the first thing our clients want to do in the portal is request a quote. No matter which tab you’re looking at, there will always be two buttons in the top right entitled Request a Quote and Launch a Project. The Request a Quote button will begin the process of collecting the information we need to get you a precise quote for your project. Note that if you hit Launch a Project instead, that tells us that you have pre-approved the project no matter the cost, so you run the risk of committing to a project sight unseen. Instead, we recommend that you always request a quote instead of launching a project unless you have done many projects and have a very precise idea of what it will cost. The quoting process does not take significantly more time.

Tabs: Each of the separate tabs in the portal allows you to examine details of extant quotes, projects, and invoices, as well as generate reports to get an understanding of the scale and efficiency of your specific projects. We encourage you to examine the reports as you complete more projects to get a sense of how various projects compare to one another.

Portal Tour: In the settings menu on the upper right, there is a Customer Portal Tour that will provide you with more details about the various functions in the portal.

Client Portal FAQ

  • Usernames and emails are case sensitive. Please use all lowercase letters to log in, unless otherwise advised by your account manager.
  • Have you already signed up? It is necessary to go through an initial sign up process, which will require you to reset your password. Please contact your account manager for an invitation email if necessary.
  • Click on “forget password” to reset if necessary.
  • Dashboard – general overview of your current work in the Portal
  • Quotes – information related to your quotes
  • Projects – all your projects in one place
  • Invoices – an overview of your payables towards your language service provider
  • Reports – a repository of all reports

Unfortunately, our portal doesn’t let you upload files once the quotes/projects are requested. However, we are working on a solution to provide a secured FTP site for file upload after quotes/projects are requested. If you need additional help, please reach out to your account manager for specific instructions.

We have a default language list for most of our clients that includes the languages we most commonly work with. However, we support more than 100 languages. If you need a language that isn’t listed here, just send a note to your account manager (or to info@glyphservices.com) and we will make them available for you in the portal.

Absolutely! Click on “add contact” to do so. Then, be sure to provide an email address with all lowercase letters.

When you request a quote or launch a project, you can either upload files you have, or paste unformatted text directly into the request window. This is both more secure and more reliable than an email attachment. There is also no file size limit.

Yes, Glyph provides services in different languages, you can pick the appropriate source language in the drop down list while requesting a quote/project.

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Glyph combines established translation and localization practices with transformative vision to provide impeccable professional translation services for discerning clients.

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Response to COVID-19

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To our valued community,

With the inevitable measures that all businesses need to undertake to support staff and clients, I would like to provide you with an update on our operations. For over 5 years 100% of our staff have been trained and able to work remotely while still maintaining weekly office days for collaboration and team building. We have cultivated business platforms and operations that run digitally without sacrificing security, service quality or capabilities during the better part of the last decade. As of March 9th, all company operations were transferred to work-from-home with no expected change in services, capacity or staff availability.

We understand that many of our partners have experienced challenges due to having a large international presence and multilingual employees. As a result, we are extending our help by monitoring requests after business hours and on weekends for projects associated with the coronavirus. This is to ensure we provide you with the best possible support and the fastest turnaround possible.

If you do have time-sensitive requests associated with the coronavirus, please send them to newrequests@glyphservices.com and include a clear subject line or title so we can act accordingly “COVID-19 Translation”.

We encourage you to reach out if there’s anything we can do to help you and your team during this difficult time. We sincerely hope you, your family, and colleagues remain safe and healthy.

Best wishes,

Viktoriya
CEO

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