PRIVACY POLICY

At Glyph Language Services, Inc., we are committed to protecting the privacy of our website visitors, clients and partners; we respect your privacy and know that you care about how we use, share your information. This privacy policy describes how we gather, use and protect information from our website. By using this website, you are accepting and consenting to the practices described in this Privacy Notice.

The Personal Information We Collect and Why We Collect It

Personal Information you provide us

This is information about you that you provide to us by filling in forms on our website, glyphservices.com, or by corresponding with us by phone, electronic mail or otherwise. It includes information you provide when you register to use our site portals, subscribe to our services, social media functions on our site or other activities commonly carried out on the site, and when you report a problem with our site.

The information you provide may include basic personal information such as your:
  • First Name
  • Last Name
  • Job Title
  • Company Name
  • E-mail Address
  • Telephone Number
  • State/Province
  • Country
  • Zip Code/Postal Code
Glyph may collect more sensitive information from you such as financial and credit card information, social security and other government Identification numbers where it is appropriate or necessary for conducting business.

Non-Personal Information we collect about you

Non-personal information is information we collect through this website that does not identify you as an individual person. It may include information such as:
  • The type of web browser software you use
  • The name of the domain or the Internet Protocol (IP) address from which you access the Internet
  • The Internet address or Uniform Resource Locator (URL) of the website from which you linked directly to our website
  • The date and time you access our website
  • Which pages you have visited on our website
  • Length of visits to certain pages
  • The search terms you use
  • The links on which you click
Glyph Language Services may also supplement the personal information we collect from you with information we receive from third parties, including our business partners, contractors, analytics and other service providers.

We process the personal data for certain legitimate reasons, among other things, to help us improve the overall accuracy of the information and its completeness, to help us better tailor our interactions with you, and to help us identity and prevent fraud.

The information helps us to enhance the security of our information system and assess the effectiveness of our promotional campaigns. The information is also used to aggregate statistical data, facilitate system administration and improve our site.

Use of Cookies and Other Technologies

When you visit our site, we may automatically collect information such as your Internet Protocol (IP) address, browser type and language, operating system, location, date and time using cookies.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your device such as a phone or computer. The cookies are then sent back to the originating website on each subsequent visit to that website. As an example, a cookie may allow us to recognize your browser, whereas another cookie may store your preferences. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. Cookies are a technology that can be used to help personalize your use of our site.

Glyph may use other technologies such as web beacons to advertise on other websites you may visit. In doing so, a third party may place a unique cookie on your device and use technical information about your browser and your activity at our site to serve advertisements to you on websites that are not owned or operated by Glyph Language Services.

Most browsers are initially set to accept cookies, but you may be able to change the settings of your web browser to refuse cookies or to be alerted when cookies are being sent.

To enable Glyph Language Services to assess the effectiveness and usefulness of our site, and to give you the best user experience, we collect and store information on pages viewed by you, your domain names and similar information. Our site makes use of anonymous cookies for the purposes of:
  • Completion and support of site activity;
  • Site and system administration;
  • Research and development;
  • Anonymous user analysis, user profiling, and decision-making.

How We Use Your Personal Information

Glyph Language Services uses, stores and processes the personal information we collect to provide you with information, products and services which you request from us or similar products or services which you have already requested. Some information is also used to improve our existing services and the content of our site.

When you contact Glyph Language Services, we may keep a record of your communication to help solve any issues that you might be facing. Depending on the country in which you live, work or access our site, your information may be retained for a reasonable time for use in future contact with you, or for future improvements to Glyph services.

In the event the information you provide to us is an application for employment, that application will be held in accordance with our HR records management policy. You have the option to opt-out or opt-in for further communications from Glyph Language Services.

Glyph Language Services may also use or disclose your personal information when Glyph Language Services believes, in good faith, that such use or disclosure is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of Glyph Language Services’ users, or others. Glyph Language Services reserves the right to transfer and disclose your information if Glyph Language Services becomes involved in a business divestiture, change of control, sale, merger, or acquisition of all or a part of its business.

How We Share Your Personal Information

Glyph Language Services may share personal information we collect about you with our affiliates, business partners, service providers, vendors, consultants and other service providers to perform work on our behalf. The information may be shared with third parties to offer or provide related services.

Glyph Language Services may share your information in response to a request for information, if upon review, we determine that disclosure is in accordance with, or required by, any applicable law, regulation or legal process.

We may share your information if we determine that your actions are inconsistent with our agreements or policies, or if we must protect the rights, property and safety of Glyph Language Services or others.

Glyph Language Services may post links to third party websites as a service to you. These third party websites are operated by companies that are outside of our control, and your activities at those third party websites will be governed by the policies and practices of those third parties. We encourage you to review the privacy policies of these third parties before disclosing any information, as we are not responsible for the privacy policies of those websites.

How We Protect Your Personal Information

The security of your personal information is as important to us as it is to you. We use reasonable physical, electronic and procedural safeguards to protect the personal information we collect. Glyph Language Services uses reasonable measures to safeguard personally identifiable information from loss, theft, misuse, alteration and unauthorized access or destruction. In addition, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal data, including:
  • Restricting access to personal data to our employees or service providers on a “need to know” basis;
  • Enforcing policies and procedures for our employees in their handling of personal data; and
  • Using technologies designed to safeguard data during its transmission, such as encryption for the data you provide on some parts of our site and using appropriate security to safeguard the data that we have received.
Glyph Language Services also employs industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.

There is, however, no method of transmission over the Internet, or method of electronic storage that can be 100% secure. Therefore, Glyph Language Services cannot guarantee the absolute security of your information. The Internet by its nature is a public forum, and Glyph Language Services encourages you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third party access, and for selecting passwords that are secure.

How We Monitor and Enforce

Glyph Language Services regularly reviews our compliance with our Privacy Notice. We also adhere to several self-regulatory frameworks in addition to complying with applicable laws. If we receive formal written complaints, we will follow up with the person making the complaint. We work with the appropriate regulatory authorities to resolve any complaints that cannot be resolved directly.

Information Processor Activities

Glyph Language Services operates as a data processor for our business customers located in the US, EU and other locations worldwide. Glyph Language Services’ business customers remain the data controllers with respect to any Customer data that they provide to Glyph Language Services for our provision of services. Glyph Language Services therefore acts in accordance with the instructions of such customers regarding the collection, processing, storage, deletion, access, rectification, portability and transfer of customer data.

Children’s Online Privacy Protection Act – COPPA

Glyph Language Services does not sell or offer its services and products to children. As such, our sites are designed for adult user interaction. We do not intentionally collect personally identifiable information from children under the age of 13. If you are a parent or legal guardian of a minor under the age of 13 and believe that the minor has disclosed personal information to us, please contact us by following the How To Contact Us directions below.

Your Rights and Preferences

You may have the right to access and review the personal data stored by us to confirm its accuracy, and, if necessary, you may request that personal data is updated if it is inaccurate. You may also request that certain personal data be deleted from our files. Clients and vendors may be required to log into your portal accounts to exercise these rights, or contact us at privacy@glyphservices.com.

Glyph Language Services will make reasonable efforts to comply with such requests, unless such requests are prohibited by law, or there is a legitimate business purpose to retain personal data. We reserve the right to verify your identity before any request to update or delete your personal data is processed by us. Please direct any questions about your personal data to Glyph Language Services Data Privacy at privacy@glyphservices.com.

In accordance with our policy, we provide the individual the opportunity to choose (opt out) whether his or her Personal Information is (1) disclosed to a third party; or (2) used for a purpose that is materially different than the purpose it was originally collected or subsequently authorized by the individual.

Any individual who wishes to opt out can do so by contacting Glyph Language Services at the address provided below under the section of this policy entitled How To Contact Us.

In situations where we receive Personal Information pertaining to EU and Swiss individuals directly from our clients (and not the individual to whom the Personal Information relates), we will cooperate with our clients’ reasonable requests to:
  • assist them in informing the impacted individuals about (a) the possibility that we may disclose such individuals’ information to third parties and (b) the individual’s ability to opt out of such disclosures (except for disclosures to third parties performing tasks directly on our behalf and pursuant to our instructions); and
  • reasonably ensure that we process the information for purposes compatible with the purposes for which it was originally collected or subsequently authorized by the impacted individuals. After we have notified our clients, they will then inform us if any individuals have opted out of such disclosures.

In situations where Glyph Language Services process “Sensitive Personal Information” (which may include Personal Information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, the sexual orientation, ideological views or activities, social security measures pertaining to an individual, or administrative or criminal proceedings and sanctions), we will seek informed express consent (opt in) from individuals if such information is to be disclosed to a third-party (except for disclosures to third parties performing tasks directly on our behalf and pursuant to our instructions) or used for purposes that are materially different from the purpose it was originally collected or subsequently authorized by the individual.

Changes to this Privacy Notice

Glyph Language Services reserves the right at its discretion to change this Privacy Notice from time to time. If this Privacy Notice changes, the revised version will be posted at the “Privacy Notice” link on the site’s home page. In the event that the change is significant or material, we will notify you of such a change by revising the link on the home page to read “Newly Revised Privacy Notice.” Please check the Privacy Notice frequently. Your continued use of our site constitutes acceptance of such changes in the Privacy Notice, except where further steps are required by applicable law. This Privacy Notice was last updated on May XX, 2018.

How to Contact Us

Glyph invites you to contact us if you have any questions regarding Glyph Language Services’ privacy practices, the use of your personal data, or about this Privacy Policy:

You may contact Glyph by mail at the following address: Glyph Language Services, Inc.,
157 South Howard Street, Suite 600
Spokane, Washington, 99201 United States.
You may also call Glyph at +1 866.274.3218 x234

You may contact Glyph by e-mail at privacy@glyphservices.com